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    • GOLD STAR AWARDED TO BELFAST CITY AIRPORT

      Tuesday 12 Feb 2013

      George Best Belfast City Airport has been recognised and rewarded for its Service Excellence at the Ireland Excellence Awards.

      The bestowment of the prestigious Gold Star accolade, which is independently validated by the Centre for Competitiveness and recognises organisations that have demonstrated excellence in their overall business performance, follows a rigorous examination process of service standards at the airport, which is based just minutes from Belfast city centre.
       
      The airport’s Landside Operations Manager, Judith Davis, attended the Northern Ireland Quality Awards ceremony in Titanic Belfast to receive the award.

      She commented:

      “Achieving ‘Gold Star’ status is a fantastic and well deserved honour for Belfast City Airport.

      “Customer satisfaction is very important to us and improving the passenger experience through the airport is an area we continually place a particularly strong focus on.

      “The process to achieve Gold Star Service Excellence was thorough. The service provided in all areas of the airport was examined in meticulous detail based on international quality standards.

      “Our employees are very aware of customer needs & requirements in the airport, and undergo regular training to ensure all Service requirements on site are not only met, but exceeded at all levels.

      “As one of East Belfast’s largest employers with approximately 1,500 staff on site, I am delighted that the hard work and dedication of our employees has not only been recognised, but rewarded.”

      2013 marks the airport’s 30th anniversary and will see the airport continue to work with long term partners, flybe and Citywing and new arrivals, British Airways and Aer Lingus.

      Duty Manager at Belfast City Airport, Louise McCutcheon, said:


      “More than £15 million has been invested by our owners in improving airport infrastructure over the last 4 years. This includes our new £1.7 million arrivals area that will provide statutory agencies with improved facilities to process international passengers when Aer Lingus begins direct flights to Palma, Malaga and Faro in March of this year.

      “We have dedicated ourselves to staying connected with our passengers, by addressing their travel queries in real time through the use of our social media platforms, more specifically through twitter.

      “Throughout 2013 and into the future, our attention will remain on improving and developing the journey of each passenger through the airport with continued investment to ensure our services and facilities exceed the expectations of our passengers.”
      Gold Star for Customer Service