Belfast City Airport - Online Survey

01. How often do you use this airport?:

(If never go to straight to Q31)

02. How do you book your tickets?:

03. What is the purpose of your travel?:

Average stay in terminal (Check-in to boarding):

05. Which airline have you flown with most regularly in the last year?:

06. What is you're preferred Airline?:

07. When using flights from Belfast City Airport do you connect onto other destinations?:

Not Selected
Yes
No

08. Are there any destinations that you would like Belfast City Airport to operate directly and that you would make use of these?:

Airport Staff

09. Friendliness and helpfulness of staff:

10. Speed of service and info given:

11. Appearance and availability of staff:

Airport Facilities

12. General appearance of Airport:

13. Cleanliness of Airport:

14. External and internal signage,readability and navigation:

16. Provision of flight arrival and departure information:

16ii. Where do you receive the flight information?:

Information Desk

18. Was the telephone answered promptly?:

19. Were your enquiries dealt with efficiently?:

20. Was staff helpful and friendly?:

Conference Facilities

21. Are you aware that the airport offers conference facilities?:

Not SelectedYesNo

22. If using outlets within the terminal which would you prefer to use?:

Not Selected
Land-side (Before security)
Air-side (After security)
Both

23. Food Village (Land-side):

24. Bar de Voyager (Land-side):

25. News Bar (Air-side):

26. WH Smith (Both):

27. Deli Sandwich Bar (Air-side):

28. Costa Coffee (Land-side):

29. Cash Dispenser:

30. What other services do you think would enhance your visit to Belfast City Airport?:

Transport

31. When travelling departing from Belfast City Airport, how did you get there?:

Other

32. Do you prefer to use Belfast City Airport or Belfast International?:

Not SelectedBelfast City AirportBelfast International

33. Reasons:

Website

34. How often have you used our website?:

Not Selected
First time
Occasionally
Frequently

35. How did you find the website's address?:

36. What is the purpose of your visit to the website?:

39. On average, how would you rate the overall website?:

Please tick this box if you do not wish to be contacted by Belfast City Airport:

Online Survey

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