Coronavirus (COVID-19) advice for passengers

Last updated: 31st March | 15.00

George Best Belfast City Airport is in regular contact with Public Health Agency Northern Ireland and is following all relevant directives for ports and airports.

Guidance from the Public Health Agency has been communicated with our staff and business partners, and posters are clearly displayed throughout the terminal with advice for passengers who may feel unwell.

At this moment in time, the UK Government has no plans to close ports and airports.
The most up-to-date official information relating to Coronavirus can be found on Public Health Agency Northern Ireland’s website and the NI Direct website.

If you have questions about your travel plans, please contact your airline or travel agent directly.

Aer Lingus
British Airways
Eastern Airways
Loganair
KLM
 
Cancelling, amending or rescheduling your flight cannot be actioned at the airport.

Advice for Passengers at Belfast City Airport
 
Q. Are there any changes to my flight / is my flight cancelled?
A: Some airlines are currently operating reduced services. For detailed flight information, you should contact your airline directly:
 
Aer Lingus
British Airways
Eastern Airways
Loganair
KLM
 
Some airlines have already removed change fees for passengers to allow for flexibility on bookings and peace of mind ahead of travel. Again, please contact your airline directly for detailed information.
 
Q. My travel plans have changed. Can I cancel or amend my car park booking?
A: Yes, if you have booked directly with Belfast City Airport, you can cancel or amend your car park booking online, free of charge, up to four hours before you were due to travel.
 
Simply visit 'manage my booking' to complete your cancellation or amendment.

If you are already within the four hour window, you can contact the airport on [email protected], providing your full name and booking reference, for further information and clarity on your options.
For those passengers who have booked with alternative providers, for example Holiday Extras, customers will need to contact them directly to action any cancellations, amends or refunds.
 
Q. Is public transport to/from Belfast City Airport available?
A: Yes, bus and train services to and from Belfast City Airport are operating, however, due to a significant reduction in the number of passengers, all Translink services will operate a revised timetable.
 
If you are anxious or confused about your journey to or from Belfast City Airport, we want to reassure you that contacting the travel provider directly is the best action to take at this time, and we would recommend doing this the day before you travel, to ensure that you are as prepared as possible for your journey.
 
For trains and buses, contact Translink
For taxis, contact Value Cabs on 02890 809080
 
Q. Where can I find hand sanitising facilities at Belfast City Airport?
A: All our toilets and washroom facilities remain open and stocked with hand soap for your use. Additional hand sanitisers have been placed at key points throughout the passenger journey e.g security, arrivals...
 
Q. Can I take hand sanitiser through airport security?
A: Yes, hand sanitiser can be taken through airport security within hand luggage, so long as it is under 100ml as per usual security restrictions. Bottles containing hand sanitiser must be sealed, in a clear plastic bag, removed from your hand luggage and placed in a separate tray for screening.
 
Q. Can I take anti-bacterial wipes through security in hand luggage?
A: Yes. Anti-bacterial wipes are not classified as a liquid and therefore can be taken through airport security without having to be removed from the rest of your hand luggage.

Q. Are shops and restaurants still open at the airport? 
A: Following Government advice, all restaurants and retail outlets at the airport will be closed from 24th March 2020 until further notice. Car hire providers remain open as an essential service provider.