Online Survey

George Best Belfast City Airport are offering you the chance to win £100 voucher at any of Hastings Hotels.

Simply complete the online survey below for a chance to win!

Your Details

First Name

Surname

Email

Airport Info

01. How often do you use this airport?

Never  1st time  Occasionally  Regularly  Weekly
(If never go to straight to Q31)

02. How do you book your tickets?

Internet  Ticket desk  Reservations  Travel Agents  Other

03. What is the purpose of your travel?

Leisure  Business  University  Visiting family/friends  Other

04. Average stay in terminal (Check-in to boarding)

0-30mins
30-60mins
60-90mins
90-120mins
120mins and over

05. Which airline have you flown with most regularly in the last year?

Aer Arann
Air Berlin
bmi british midland
CityJet
flybe
Manx2
Other

06. What is you're preferred Airline?

Aer Arann
Air Berlin
bmi british midland
CityJet
flybe
Manx2
other

06ii. Why is this your preferred airline?

Frequency
On-time performance
On-board service
Aircraft type
Operates from Belfast City Airport
Business class product
Price
Destinations

07. When using flights from Belfast City Airport do you connect onto other destinations?

Yes  No

07ii. If so, where is your final destination?



07iii. Via



08. Are there any destinations that you would like Belfast City Airport to operate directly and that you would make use of these?



Airport Staff

09. Friendliness and helpfulness of staff

Very good  Good  Average  Poor  Very Poor

10. Speed of service and info given

Very good  Good  Average  Poor  Very Poor

11. Appearance and availability of staff

Very good  Good  Average  Poor  Very Poor

Airport Facilities

12. General appearance of Airport

Very good  Good  Average  Poor  Very Poor

13. Cleanliness of Airport

Very good  Good  Average  Poor  Very Poor

14. External and internal signage,readability and navigation

Very good  Good  Average  Poor  Very Poor

15. Length of time queuing

   » Check-in
   Very goodGoodAveragePoorVery Poor
   » Security
   Very goodGoodAveragePoorVery Poor

16. Provision of flight arrival and departure information

Very good  Good  Average  Poor  Very Poor

16ii. Where do you receive the flight information?

Internet  Ceefax  Airport flight information screens  Staff

Information Desk

18. Was the telephone answered promptly?

Very good  Good  Average  Poor  Very Poor

19. Were your enquiries dealt with efficiently?

Very good  Good  Average  Poor  Very Poor

20. Was staff helpful and friendly?

Very good  Good  Average  Poor  Very Poor

Conference Facilities

21. Are you aware that the airport offers conference facilities?

Yes  No

21ii. If yes, have you used them before?

Yes  No

21iii. If yes, you found the level of service

Very good  Good  Average  Poor  Very Poor

Services

22. If using outlets within the terminal which would you prefer to use?

Land-side (Before security)
Air-side (After security)
Both

23. Food Village (Land-side)

Very good  Good  Average  Poor  Very Poor

24. Bar de Voyager (Land-side)

Very good  Good  Average  Poor  Very Poor

25. News Bar (Air-side)

Very good  Good  Average  Poor  Very Poor

26. World News Shop (Both)

Very good  Good  Average  Poor  Very Poor

27. Deli Sandwich Bar (Air-side)

Very good  Good  Average  Poor  Very Poor

28. Costa Coffee (Land-side)

Very good  Good  Average  Poor  Very Poor

29. Cash Dispenser

Very good  Good  Average  Poor  Very Poor

30. What other services do you think would enhance your visit to Belfast City Airport?

Hairdressers  Pharmacy  Nail bar  Juice bar  Technology store  Other

Transport

31. When travelling departing from Belfast City Airport, how did you get there?

Own transport  Drop-off  Taxi  Bus  Rail  Other

31ii. Which car park do you generally use?

Main stay  Short stay   Both

31iii. On average how long did you stay in the carpark?

0-2hrs
2-4hrs
4-8hrs
8-12hrs
12-24hrs
1-2 days
2-4 days
4-6 days
7 days
7-13 days
14 days
Over 14 days

31iv. Availability of car park buses

Very good  Good  Average  Poor  Very Poor

31v. Ease of use of pay stations

Very good  Good  Average  Poor  Very Poor

31vi. Have you experienced problems obtaining receipts?

Yes  No

31vii. Provision of disability facilities

Very good  Good  Average  Poor  Very Poor

31viii. Would you consider pre-booking car parking at Belfast City Airport?

Yes  No

31ix. How would you rate our car parking facilities?

Very good  Good  Average  Poor  Very Poor

31b. Taxis

Very good  Good  Average  Poor  Very Poor

Other

32. Do you prefer to use Belfast City Airport or Belfast International?

Belfast City Airport  Belfast International

33. Reasons

Location
Destinations served
Close to business
Close to work
Other

Website

34. How often have you used our website?

First time
Occasionally
Frequently

35. How did you find the website's address?

Yellow Pages
Publications from Belfast City Airport
Local Press
Search Engine
Other

36. What is the purpose of your visit to the website?

Check arrival and departure time
Check out airport facilities
Check out Belfast City Airport News
Available routes from Belfast City Airport
Other

37. What did you think about the Belfast City Airport website?

   » Content
   Very goodGoodAverageBadVery badDont know
   » Navigation
   Very goodGoodAverageBadVery badDont know
   » Graphics
   Very goodGoodAverageBadVery badDont know
   » Relevance of Material
   Very goodGoodAverageBadVery badDont know

38. What would make your visit to the site more productive?

   » Pre-booking car parking
   YesNoDont know
   » Up-to-date news
   YesNoDont know
   » Direct facility for booking flights
   YesNoDont know
   » Direct facility for booking car hire
   YesNoDont know
   » Direct facility for booking hotels
   YesNoDont know
   » Special offers
   YesNoDont know

39. On average, how would you rate the overall website?

Very good  Good  Average  Bad  Very bad  Dont know

40. Additional Comments

Please tick this box if you do not wish to be contacted by Belfast City Airport


Your Details
First Name
Surname
Email

Airport Info
01. How often do you use this airport?
Never 1st time Occasionally Regularly Weekly (If never go to straight to Q31)
02. How do you book your tickets?
Internet Ticket desk Reservations Travel Agents Other
03. What is the purpose of your travel?
Leisure Business University Visiting family/friends Other
04. Average stay in terminal (Check-in to boarding)
0-30mins 30-60mins 60-90mins 90-120mins 120mins and over
05. Which airline have you flown with most regularly in the last year?
Aer Arann Air Berlin bmi british midland CityJet flybe Manx2 Other
06. What is you're preferred Airline?
Aer Arann Air Berlin bmi british midland CityJet flybe Manx2 other
06ii. Why is this your preferred airline?
Frequency On-time performance On-board service Aircraft type Operates from Belfast City Airport Business class product Price Destinations
07. When using flights from Belfast City Airport do you connect onto other destinations?
Yes No
07ii. If so, where is your final destination?

07iii. Via

08. Are there any destinations that you would like Belfast City Airport to operate directly and that you would make use of these?


Airport Staff
09. Friendliness and helpfulness of staff
Very good Good Average Poor Very Poor
10. Speed of service and info given
Very good Good Average Poor Very Poor
11. Appearance and availability of staff
Very good Good Average Poor Very Poor

Airport Facilities
12. General appearance of Airport
Very good Good Average Poor Very Poor
13. Cleanliness of Airport
Very good Good Average Poor Very Poor
14. External and internal signage,readability and navigation
Very good Good Average Poor Very Poor
15. Length of time queuing
*» Check-in* Very goodGoodAveragePoorVery Poor *» Security* Very goodGoodAveragePoorVery Poor
16. Provision of flight arrival and departure information
Very good Good Average Poor Very Poor
16ii. Where do you receive the flight information?
Internet Ceefax Airport flight information screens Staff


Information Desk
18. Was the telephone answered promptly?
Very good Good Average Poor Very Poor
19. Were your enquiries dealt with efficiently?
Very good Good Average Poor Very Poor
20. Was staff helpful and friendly?
Very good Good Average Poor Very Poor

Conference Facilities
21. Are you aware that the airport offers conference facilities?
Yes No
21ii. If yes, have you used them before?
Yes No
21iii. If yes, you found the level of service
Very good Good Average Poor Very Poor

Services
22. If using outlets within the terminal which would you prefer to use?
Land-side (Before security) Air-side (After security) Both
23. Food Village (Land-side)
Very good Good Average Poor Very Poor
24. Bar de Voyager (Land-side)
Very good Good Average Poor Very Poor
25. News Bar (Air-side)
Very good Good Average Poor Very Poor
26. World News Shop (Both)
Very good Good Average Poor Very Poor
27. Deli Sandwich Bar (Air-side)
Very good Good Average Poor Very Poor
28. Costa Coffee (Land-side)
Very good Good Average Poor Very Poor
29. Cash Dispenser
Very good Good Average Poor Very Poor
30. What other services do you think would enhance your visit to Belfast City Airport?
Hairdressers Pharmacy Nail bar Juice bar Technology store Other

Transport
31. When travelling departing from Belfast City Airport, how did you get there?
Own transport Drop-off Taxi Bus Rail Other
31ii. Which car park do you generally use?
Main stay Short stay Both
31iii. On average how long did you stay in the carpark?
0-2hrs 2-4hrs 4-8hrs 8-12hrs 12-24hrs 1-2 days 2-4 days 4-6 days 7 days 7-13 days 14 days Over 14 days
31iv. Availability of car park buses
Very good Good Average Poor Very Poor
31v. Ease of use of pay stations
Very good Good Average Poor Very Poor
31vi. Have you experienced problems obtaining receipts?
Yes No
31vii. Provision of disability facilities
Very good Good Average Poor Very Poor
31viii. Would you consider pre-booking car parking at Belfast City Airport?
Yes No
31ix. How would you rate our car parking facilities?
Very good Good Average Poor Very Poor
31b. Taxis
Very good Good Average Poor Very Poor


Other
32. Do you prefer to use Belfast City Airport or Belfast International?
Belfast City Airport Belfast International
33. Reasons
Location Destinations served Close to business Close to work Other

Website
34. How often have you used our website?
First time Occasionally Frequently
35. How did you find the website's address?
Yellow Pages Publications from Belfast City Airport Local Press Search Engine Other
36. What is the purpose of your visit to the website?
Check arrival and departure time Check out airport facilities Check out Belfast City Airport News Available routes from Belfast City Airport Other
37. What did you think about the Belfast City Airport website?
*» Content* Very goodGoodAverageBadVery badDont know *» Navigation* Very goodGoodAverageBadVery badDont know *» Graphics* Very goodGoodAverageBadVery badDont know *» Relevance of Material* Very goodGoodAverageBadVery badDont know
38. What would make your visit to the site more productive?
*» Pre-booking car parking* YesNoDont know *» Up-to-date news* YesNoDont know *» Direct facility for booking flights* YesNoDont know *» Direct facility for booking car hire* YesNoDont know *» Direct facility for booking hotels* YesNoDont know *» Special offers* YesNoDont know
39. On average, how would you rate the overall website?
Very good Good Average Bad Very bad Dont know
40. Additional Comments


Please tick this box if you do not wish to be contacted by Belfast City Airport