Baggage Queries

Due to unprecedented demands at London Heathrow and other airports throughout the UK and Europe, you may experience a delay in receiving your luggage. If you have been affected and your luggage has not arrived at Belfast City Airport, please be assured that our teams are working hard to ensure we reunite you with your luggage. 

We understand and empathise with the stress you may be experiencing awaiting on your lost luggage. Please be assured that our teams are working extremely hard, and we hope you receive your luggage as soon as possible.

Left an item on board? Please visit the 'Contact Us' section of our website, where you can submit a form for lost property.

• What should I do if my bag goes missing?
  You should contact a member of the Swissport team before leaving the airport. Team members will be located at the dedicated baggage desk in the arrivals hall.
  
  A report will then be generated to begin the process of locating your lost luggage.
• Can I get updates on where my luggage is?
  Unfortunately due to high volumes of luggage queries currently being received, we are unable to provide individual updates to every customer affected. All of our available resources are being prioritised to ensure luggage is reunited with its owners.
• If I do not get updates, when should I make contact?
  Once you have advised us of your missing luggage and a report has been generated, it can take 24 hours for the system to begin tracing. However, we are seeing bags returned to their owners within two to three days.
  
  Please do not try and make contact with the airline within the first five days of reporting your luggage as missing.
  
  Airline contact details are as follows:

  • Aer Lingus - 0333 006 6920
  • British Airways - 0333 006 6920
  • easyJet - 0330 551 5151
  • KLM - 020 7660 0293
  • Loganair - 0344 800 2855
• I want daily updates, how can I get these?
  You can visit Web Tracer's website here: www.worldtracer.aero/filedsp/pk.htm
  
  Use your reference number along with your surname to get updates on your file. Your reference number should begin BHD followed by the two-letter airline code and five numbers, for example BHDBA12345 
   
• The report completed at the airport was done on paper and I have no file reference. What should I do?
  A manual report will sometimes be used at times of high volume. Please be assured that your information will be kept secure and processed onto the system as quickly as possible.
  
  This usually happens on the same day. Depending on the airline you are travelling with, you may receive a text message with your file reference number.
  
  If a text message is not automatically sent, the Swissport team will endeavour to contact you via text message with your reference number.