Frequently Asked Questions

COVID-19

• Where can I pre-book my PCR and antigen tests?
  You can book both your PCR and antigen on Randox's website here. 
• How long does it take to get the test results back?
  It takes 12-24 hours for the PCR test results and 1 hours for the antigen test. Both results will be sent to your phone.
• What should I do if I feel unwell on the day of my travel?
  Should you feel unwell, please do not travel to the airport. Instead, please enter your symptoms here and follow the personalised advice from the Public Health Agency.
• Is public transport to/from Belfast City Airport available?
  Yes, bus and train services to and from Belfast City Airport are operating, however, due to a reduction in the number of passengers, all Translink services will operate a revised timetable.

  • For trains and buses, contact Translink
  • For taxis, contact Value Cabs on 02890 809080
  • For Derry/Londonderry links, contact Airporter.
• Should I allow extra time at the airport?
  Please allow additional time ahead of your flight. With additional measures in place to ensure social distancing, check-in, security and boarding processes may take longer than you are used to.  
   
• Do I need to complete a Passenger Locator Form when flying into Belfast City Airport?
  If you arrive into the UK from an airport outside of the UK, you will need to complete a Passenger Locator Form. This includes those arriving in Belfast on a connecting flight through another UK airport (such as Heathrow). This form will be checked by Border Force at the point of entry into the UK. You can find the form and more information here.
  
  Please note that you cannot submit this form until 48 hours before your arrival time in the UK.
  
  If you’re travelling with someone under 18 years old, they do not need their own form if you will arrive and leave together, will stay at the same UK address, and you add their details into your form.
   
• Where can I find hand sanitising facilities at Belfast City Airport?
  All our toilets and washroom facilities remain open and stocked with hand soap for your use. Sanitising units can also be found in the in the Main Concourse, Security, the Departure Lounge and in Arrivals. 
• What measures are in place at the airport to protect passengers and staff?
  Hand sanitiser and hand washing facilities are available throughout the airport; all staff interacting with passengers will be wearing the relevant Personal Protective Equipment; markings are visible on the floor to promote social distancing with posters and advice on digital screens visible throughout the terminal; additional sanitising of all public areas; seating areas have been distanced and there are space markings on seats; additional distancing between security tray loading bays and repack stations; and controlled, socially distanced boarding in small groups has been introduced.
  
  The airport has also deployed additional staff dedicated to terminal sanitising and to ensure passengers adhere to social distancing within the terminal. These measures will be continuously reviewed to ensure ongoing compliance with additional guidance or requirements. 
• Where can I find out more about the measures on board?
  A number of airlines have produced short information videos detailing the measures on board. 
  
  These can be viewed at the below links. 

  • Aer Lingus
  • British Airways
  • Loganair
  • KLM
• Can I take hand sanitiser through airport security?
  Yes, hand sanitiser under 100ml can be taken through airport security within hand luggage as per usual security restrictions. Bottles containing hand sanitiser must be sealed, in a clear plastic bag, removed from your hand luggage and placed in a separate tray for screening.
• Can I take anti-bacterial wipes through security in hand luggage?
  Yes. Anti-bacterial wipes are not classified as a liquid and therefore can be taken through airport security without having to be removed from the rest of your hand luggage.

General Airport Information

• What time does the airport open / close at?

  Belfast City Airport is open from 03.30-22.00 March – October and 04.30-22.00 October – March. The Airport is closed on Christmas Day.

• What are the aircraft operational hours at Belfast City Airport?

  Aircraft are permitted to operate between 06.30 and 21.30 each day. Exceptions are made up until 23.00 in the case of delays.

• How do I make a complaint?

  Visit our Contact Us page and complete our online form. A member of our team will aim to respond within 24 hours.

• Where can I find out more about Aerodrome Safegaurding?
  Click here for information on Aerodrome Safegaurding including cranes, drones, landscaping and wildlife.

Security

• Can liquids be taken through security?

  Yes, liquids, creams, pastes, gels, aerosols can be taken through security providing they are 100ml or less and presented in a single transparent and sealable bag.
  
  Exceptions will be made for baby food or baby milk. This exception is only permitted if you are travelling with a baby or infant. Please carry only what you need for your journey and to assist security screening, please do not carry these items in a flask. If you are not travelling with a baby or infant, excess liquid should be carried as hold luggage.
  
  Exceptions will also be made for liquid medicines. You are only permitted to carry quantities of liquid medication in excess of your personal liquid allowance where it is needed during the course of your flight. All medication should be accompanied by documentary proof of authenticity, such as a prescription or letter from a medical practitioner confirming that you need them for your journey. Liquid medication that is not required on the flight should be carried as hold luggage.
  
  Liquid baby food and liquid medicines will undergo checks before being permitted to be carried.

• Can I take medication / syringes on board?

  Yes, medication and medical sharps can be taken onboard in hand luggage providing passengers can provide documentary proof of authenticity, such as a prescription or letter from a medical practitioner.

• Is it safe to go through airport body scanners when pregnant?

  The Department for Transport considers that there are no known health effects from the scanners in use at Belfast City Airport. If a pregnant passenger feels uncomfortable proceeding through our body scanners, a private search can be requested as an alternative.

• Is it safe to go through airport body scanners with a pacemaker?

  The Department for Transport considers that there are no known health effects from the scanners in use at Belfast City Airport.

• Can knitting needles be taken through security?
  Yes, knitting needles can be taken through security and on board in hand luggage.
• Can I take sports equipment onboard as hand luggage?

  Sporting items such as cues, racquets, bats and clubs will not be permitted as hand luggage. These oversized items and other bags over 56cm, x 45cm x 25cm will need to be processed separately and placed in the hold of the aircraft.

• Can I buy a fast track security pass?

  Yes, fast track security passes are available to buy directly on our website: www.belfastcityairport.com/security

• Will I require a private search at security?

  Private searches can be requested by passengers as an alternative to airport body scanners. Private searches at Belfast City Airport take place in a designated room at the back of our central search area. Witnesses may accompany passengers and security personnel in the designated private search area.
   
  Should you have any further queries regarding security procedures at Belfast City Airport, visit our Security webpage.

Flight Information

• What time does check-in open at?

  Check-in will open 2 hours before your flight departure for most airlines at Belfast City Airport. Please check directly with your airline before travelling to the Airport.

• What type of I.D. can I use?

  The most common forms of identification are passport, driving license and I.D. cards. However, please do check with your airline directly before travelling to the airport on what types of I.D. are acceptable. Failure to show a valid form of identification will mean you cannot fly.

• What do I do if my flight is cancelled?

  If you are already through to the Departures Lounge at Belfast City Airport and you receive a flight cancellation notification, make your way down to arrivals and back through to the airline check-in desks. Airline handling agents will be on hand to reschedule your flight or provide alternative arrangements.
  
  If your flight is cancelled before arriving at Belfast City Airport, contact your airline directly via telephone, email or social media for further assistance.

• What do I do if my luggage is lost / damaged?

  If your flight is cancelled before arriving at Belfast City Airport, contact your airline directly via telephone, email or social media for further assistance.

Facilities

• Do you have ATMs at Belfast City Airport?

  Yes, we have a number of ATMs located in both our main concourse and our Departures Lounge. We also have one ATM in our Departures Lounge which issues foreign currency should you require it for your onward journey.

• Do you have an airport lounge?

  Yes, you can visit our Aspire Lounge up to 3 hours before your flight departs where you can enjoy unlimited food and beverages whilst taking in the views of our runway. Prices for our Aspire Lounge start at just £19.99pp.

• Do you have a prayer room?

  We have a multi-faith room located beside the Airport Parking desk in our main concourse.

• Do you have baby changing / baby feeding facilities at the airport?

  Baby changing and baby feeding facilities are available in both our main concourse and in our Departures Lounge. Our baby changing / baby feeding facilities are easily located, spacious, discreet and comfortable.

• Do you have a water fountain in the Departures Lounge?

  Yes, our free water dispenser is located in the seating area behind WHSmith in our Departures Lounge.

• Does the airport have WiFi?

  Belfast City Airport offers free, unlimited wifi to all passengers.

Special Assistance

• Does Belfast City Airport provide Special Assistance to passengers?

  Special Assistance can be booked with your airline, travel agent or tour operator up to 48 hours before your departure date. Special Assistance can also be booked directly with the Airport by contacting our PRM team using the details below:
   
  Telephone number:  02890 935247          
  Email: prm-bhd@clececare.co.uk
   
  Should you have any further queries on Special Assistance at Belfast City Airport, visit our Special Assistance webpage.

Lost Property

• I left an item at the airport – what do I do?

  If you leave an item behind during your journey through Belfast City Airport, you can log it with our team using the online form on our Contact Us webpage. We will respond to your query within 24 hours.
  
  If you leave an item onboard an aircraft on departure from Belfast City, contact the destination airport directly.

To / From Belfast City Airport

• How far is Belfast City Airport from Belfast city centre?

  Belfast City Airport is just 5 minutes from Belfast city centre and has excellent transport links for passengers wishing to explore what the city has to offer.

• Can I get a taxi at the airport?

  Yes, our official taxi partner Value Cabs has a taxi rank located at the front of the terminal building with cars on standby throughout the day.

• Is public transport easily accessible to / from the airport?

  Belfast City Airport has excellent public transport links, including regular bus services to Europa bus centre, from which passengers can travel onwards to regions across Northern Ireland. Passengers can also travel to / from the airport via train, with Sydenham Rail Halt located next to the Airport.

Media Enquiries

• I would like to advertise at Belfast City Airport – who do I contact?

  Visit our Advertising at the Airport webpage for more information.

• I am a member of the media and have an enquiry – who do I contact?

  For all media enquiries, please contact Lighthouse Communications using the details below:
   
  Email: info@lighthouseni.com
  Telephone: 02890 397824

Car Park

• Can I amend my car park booking?

  Customers with a Long Stay Flex, Short Stay or Premier car park booking can cancel or amend their booking free of charge. This can be done online up to your booked arrival time via 'manage my booking'.
  
  Unfortunately, it is not possible to amend or cancel a booking once you have entered the car park (e.g. extend your stay). We ask you to pay for any additional time at the ticket machines in the terminal or at the barriers upon leaving.

  Long Stay Non-Flex bookings cannot be amended or cancelled, as shown at the time of booking.

• Do you have disabled parking spaces?

  Yes, we have a number of designated parking spaces for Blue Badge holders located in our Short Stay car park, close to the terminal building.

• If I park in a Blue Badge bay, can I leave a photocopy of the original badge?

  Yes, you can leave a photocopy of your original Blue Badge if you need to take it with you.