Special Assistance at Belfast City Airport, ranked among the best in the UK by the CAA, is available for passengers with impairments, disabilities, hidden disabilities, or reduced mobility. Our team is here to support you every step of the way, making your journey through the airport as smooth and stress-free as possible.
Assistance to the terminal and onward to your flight can be requested via an intercom located in the Disability Assistance Call Point shelters, located in the Long Stay Car Park, Premier Car Park, Express Pick-Up & Drop-Off area, Disability Services desk in the terminal, and in the designated assistance area in Departures. Assistance is available from the drop-off area through to boarding the aircraft, from arrivals to pick-up and to your chosen car park. This includes help with checking in, getting through security, and boarding the aircraft.
If you are unable to reach an assistance point from your vehicle, please call 028 9093 5247 and a member of our team will arrange to meet you.
Assistance provided for arriving passengers includes help with collecting baggage and going through passport control (if arriving from an international flight).