We’re committed to making your journey as smooth and accessible as possible. If you're travelling with mobility equipment, we’re here to support you every step of the way. From booking to arrival, we want you to feel confident and informed.
Details of the make, weight, and type of electric wheelchair must be provided to the airline at the time of booking. Passengers who are using their own mobility equipment such as manual wheelchairs, scooters, or electric wheelchairs, can use them until boarding the aircraft. On arrival, we will return wheelchairs at the aircraft.
In the unlikely event that, on arrival of your flight, you find your mobility equipment is damaged or cannot be used by you safely, we will arrange and pay for local providers to supply temporary replacement equipment (albeit not necessarily on a like-for-like basis) or if possible by temporarily lending you our equipment.
However, liability for the damage (fixing or replacing the equipment) is with the airline directly.