At Belfast City Airport, we believe travel should be accessible, welcoming, and inclusive for everyone. That’s why we’re proud to work closely with a range of organisations and community groups to better understand the needs of all our passengers. These partnerships help us shape a more supportive airport experience—one that reflects the diverse communities we serve.
Autism in the Air
As part of the Autism in the Air initiative in partnership with Queen's University Belfast, we host familiarisation sessions for children & families of those with Autism, to experience the sights and sounds of the Airport before travelling. We’ve also created a video series showing the key stages of the airport journey to help prepare you for the day of travel.
Autism in the Air Video series, linked here
IMTAC (Inclusive Mobility and Transport Advisory Committee)
IMTAC provide feedback throughout the year from individuals and groups who live with a wide range of disabilities. Belfast City Airport works closely with this organisation to ensure the feedback is adhered to throughout our terminal building.
Consumer Council for Northern Ireland
The Consumer Council provide feedback throughout the year from groups and individuals living with various disabilities. Just as with IMTAC, we work closely with the Consumer Council to review all feedback and ensure we do our best to meet the needs and requirements of anyone with a disability travelling through the Airport.
Guide Dogs NI and Northern Ireland Assistance Dogs (NIAD)
Belfast City Airport, in conjunction with airline partners, regularly facilitates training events for Guide Dogs NI and Northern Ireland Assistance Dogs. Groups of guide dog puppies and their handlers visit the terminal in order to familiarise the dogs with the airport surroundings and procedures, from check-in and security right through to boarding an aircraft.
Action on Hearing Loss
We work with Action on Hearing Loss to improve the service that we offer at the Airport to persons with hearing loss, hearing impairments or hearing difficulties. As a result of this partnership, a portable induction loop is now available at the Airport and regular training is delivered to our Special Assistance teams.
Alzheimer’s Society
We work with the Alzheimer’s Society to improve the service that we can offer passengers with Dementia or Alzheimer’s, with several workshops being delivered to airport staff including our Special Assistance team, Security personnel and handling agents.
NOW Group
The NOW group was developed to build awareness and address barriers for people with learning and communication difficulties. They launched JAM (Just A Minute) cards in 2018 and Belfast City Airport was the first airport in the whole of the UK to implement the cards.
Crohn’s and Colitis UK NI
As a result of our partnership with Crohn’s and Colitis UK NI, we added signage in the terminal as a gentle reminder that not all disabilities are visible. We also installed a ‘Radar’ lock on all our Changing Places toilets.
Urostomy Association
The Urostomy Association provides Belfast City Airport with stoma training in order to improve the level of care to our passengers travelling with a stoma.
Ramble Tag
Ramble Tags have been added to the wide variety of support equipment used at Belfast City Airport. The Ramble Tag harness acts as guidance aid for visually impaired people, with the harness worn on the arm of the guide.
RNIB
We work with the Royal National Institute of Blind People (RNIB) to improve the service that we offer at the Airport to blind or partially-sighted passengers.
In March 2025, BCA, in collaboration with our PRM provider CCS, hosted a special welcome day and airport walkaround for guests from the RNIB.
Assisted Travel Survey
If you have availed of our assisted travel service at Belfast City Airport and would like to provide us with feedback, please take our short survey. We would love to hear about your experience using our assisted travel service so that we can identify what we are doing well and anything we need to do better. The survey will only take a couple of minutes and all responses are anonymous.
Take the survey here.