Passengers who are using their own mobility equipment such as manual wheelchairs, scooters, or electric wheelchairs, can use them until boarding the aircraft. Similarly, on arrival, we will return wheelchairs at the aircraft. Information on make, weight and type of electric wheelchair needs to be advised to the airline at the time of booking.
In the unlikely event that, on arrival of your flight, you find your mobility equipment is damaged or cannot be used by you safely, we will arrange and pay for local providers to supply temporary replacement equipment (albeit not necessarily on a like-for-like basis) or if possible by temporarily lending you our equipment.
However, liability for the damage (fixing or replacing the equipment) is with the airline directly.